Hey! I'm a supplier for New Family Fun Center, so I spend a fair bit of time there. And yeah, people ask me all the time: "Do I really have to follow all those rules?" Short answer: yes. Longer answer: let me explain why – and which ones actually matter more than others.
Whether you're dragging your kids out for a birthday party or just need a place to burn off their energy on a rainy Saturday, these rules aren't there to ruin your fun. They're there so nobody leaves on a stretcher.
General Safety Stuff (Don't Roll Your Eyes)
Okay, first the boring but important part. When you're on any Indoor Amusement Equipment, actually read the signs. I know, nobody reads. But things like "keep seatbelt on until ride stops" – that's not a suggestion. I've seen someone unbuckle early and nearly faceplant. Not pretty.
Also, watch your kids. I don't mean from across the room while you scroll your phone. The center is big. Little kids wander. One time a 4‑year‑old found his way into a storage closet. Staff found him before anything bad happened, but still. Keep an eye out.
There are staff everywhere. They're not just there to look busy. Ask them for help. That's what they're paid for.
Behavior Rules (Don't Be That Person)
It's a family place. So yeah, no pushing, no shoving, no tackling your buddy because you lost at air hockey. Roughhousing is how people get hurt – or how equipment gets broken. And broken equipment means downtime, which means annoyed kids.
Also, keep the language clean. I've heard a parent drop an F‑bomb because their kid spilled popcorn. Uncool. If you see someone being a jerk, tell a staff member. They'll handle it. Don't try to be a hero.
The Amusement Park Area – Height Matters
This section is for the New Indoor Amusement Park (the one with the bigger rides). First rule: check the height requirements before you wait in line. I cannot tell you how many times I've seen a kid cry because they waited 15 minutes and then were too short. Save yourself the drama – measure first.
Second rule: keep hands and feet inside. I know, it's printed on every ride. But people still stick arms out to wave at friends. That's how you get a broken wrist. The rides are designed for you to stay inside. Just do it.
Arcade Rules – Tokens and No Cheating
The arcade is where things get a little looser, but not totally.
Get tokens at the booth. Don't try to use someone else's leftovers – some games won't take them.
Don't lose your tokens. I've seen kids drop a whole cup and then cry. Put them in a pocket.
No cheating. No tilting machines, no sticking things into coin slots. You'll get kicked out. Also, don't hit the machines. They're expensive to fix.
One time a teenager punched a broken claw machine. It still didn't give him the prize, and he got banned for a month. Not worth it.
Food Court – Clean Up After Yourself
Look, I get it. Kids are messy. But the food court isn't a disaster zone.
Throw away your trash. There are bins everywhere. Use them.
Wipe down the table. Staff will do a deep clean later, but basic courtesy goes a long way.
Don't be super loud. Other families are trying to eat. Screaming kids are one thing; screaming adults are another.
Also, please don't leave half‑eaten food on the floor. That's just gross.
Parties and Events – Plan Ahead
Thinking of having a birthday party there? Good call. But follow these:
Make a reservation. You can't just show up with 15 kids and expect a room. Call or book online.
You can bring your own food and drinks – but no glass containers (safety) and no alcohol (it's a family place).
Keep the party room clean. If you trash it, they'll charge you for cleaning or repairs. I've seen a cake smashed into a couch. That cost someone $200.
Also, don't mess with the decorations. They're not yours to take home.
A Word from Me (the Supplier)
I supply stuff to the center, so I'm there a lot. And honestly, most of these rules exist because someone did something dumb in the past. Like the kid who tried to ride a bumper car standing up. Or the parent who left their toddler alone in the ball pit.
Rules aren't fun. But neither is an ambulance.
If you have questions about any rule – ask a staff member. They're nice. I've worked with them. They'll explain without making you feel stupid.
Hey, Are You a Supplier Too?
If you make or sell things that could fit in a family fun center – amusement equipment, party supplies, food, whatever – I'd love to chat. We're always looking for new stuff. Not promising anything, but it's worth a conversation.
Reach out through the official channels (don't just DM me on Instagram, I'm bad at checking). Let's see if we can make the center even better.
References (not really, but for the record)
My own two eyes and years of hanging out there
The official rulebook (which I've actually read, unlike most people)
A few painful incidents that led to rule changes